Free text can have a sentiment and score attached.
-1 is negative
0 is neutral
1 is positive
Configuring Sentiment on freetext is easy.
Simply click the freetext (and if enabled for your account) slide the Sentiment to ON,
A third party service is used to perform this analysis. No data beyond the contents of the feedback text are passed to the third party. They do not retain a copy of the data. By enabling this feature you agree to these terms. This is a permission chain - it's your responsibility to ensure the client is aware.