Free text can have a sentiment and score attached.

  • -1 is negative 
  •  0 is neutral  
  •  1 is positive 

Configuring Sentiment on freetext is easy.

Simply click the freetext (and if enabled for your account) slide the Sentiment to ON, 

Please Note

A third party service is used to perform this analysis. No data beyond the contents of the feedback text are passed to the third party. They do not retain a copy of the data. By enabling this feature you agree to these terms. This is a permission chain - it's your responsibility to ensure the client is aware.