The email bridge feature can only be accessed by certain people you nominate to access the bridge. 

In order for someone to send a csv/excel file to the platform via the email bridge they must be added to the 'Email bridge access' list under your account.

Setting/Editing the list

* Click 'Your Account' from the User menu drop down (top right). 

* In the Your account page, scroll to the 'Your Profile' section. 

* You'll spot a field call 'Email bridge access' 

* You can add or remove email addresses from the field.

* Press Save.