The email bridge feature can only be accessed by certain people you nominate to access the bridge.
In order for someone to send a csv/excel file to the platform via the email bridge they must be added to the 'Email bridge access' list under your account.
Setting/Editing the list
* Click 'Your Account' from the User menu drop down (top right).
* In the Your account page, scroll to the 'Your Profile' section.
* You'll spot a field call 'Email bridge access'
* You can add or remove email addresses from the field.
* Press Save.