The CSR Portal is a simple easy to use portal that enable customer service representatives to send campaigns to consumers.
The CSR logs into the dashboard as per normal and they will be greeted with the following:
Sending a campaign
- CSR's can select the campaign (that's tagged and linked to this account)
- Input the consumers first name
- Input the email address or mobile number
- Presses Send
A history of previously sent campaigns is available for the CSR to view.