FAQ

Default solution folder, feel free to edit or delete it.

Why use this service?
Capturing customer feedback is the first step in improving your overall customer experience. The second step is turning the captured data into insights. Usi...
Thu, 20 Aug, 2015 at 8:15 AM
Setting the 'Service by' seen on the mobile pages
While logged in to click the username on the top right button and select 'Your Account'. Update the 'Service by' field and press save...
Thu, 21 Aug, 2014 at 12:45 PM
Do you have an API and documentation?
Yes, developers can head over to our online documentation zone
Wed, 14 Mar, 2018 at 4:26 PM
Guideline: Link placement in a SMS
We recommend to place a link in the first 135 characters. This allows the entire link (25 characters) and message to be contained in the 160 character limit...
Wed, 2 Jul, 2014 at 5:05 PM
Copy an existing campaign to a new campaign
If you have a campaign that you want to tweak or re-use you can copy it to a new campaign.  Here's how to copy.  Open the campaign, click 'Othe...
Thu, 27 Aug, 2015 at 2:01 PM
I didn't receive the SMS - the reasons why.
SMS is delivery is usually very good and very quick but it isn't 100% all of the time. Several things outside the control of the service can prevent a ...
Mon, 20 Apr, 2015 at 12:41 PM
Where can I find the CampaignID
Click the Home icon from the top menu and choose Campaigns. Click and Open the campaign you want to find the campaignID for. Click the 'Other&#x...
Thu, 27 Aug, 2015 at 1:58 PM
Why are some features not available/present?
Some features may not be available to you on the dashboard because: You have a standard licence (instead of the premium licence) You are using a sub...
Thu, 28 Apr, 2016 at 12:18 PM
Date Format
The platform's default date format is European:  Day then Month then Year Programs likes Excel rely on the computers Language, Region and Date form...
Fri, 19 Aug, 2016 at 10:21 AM