General

Setting the logo & background color
Setting the logo Step 1: Drag the generic logo from the right hand-side into the phone. Step 2: Once in the phone , click the logo to open the L...
Mon, 20 Apr, 2015 at 4:23 PM
Setting up a campaign - Marketing/Survey/Store Locator
Setting or creating up a new campaign           From the dashboard click Campaigns.  Then click on "New campaign". You can choose from:  ...
Thu, 27 Aug, 2015 at 2:06 PM
Changing the URL of a campaign
Each real-time tracking URL sent in a text message has base URL. It's possible to change the base URL in each campaign.  Available base URLs include ...
Wed, 8 Jul, 2015 at 4:32 PM
Post Submission Message
A post submission message page is shown to the user when they submit a survey. It can be used to thanking them, providing a link to a webpage etc. S...
Thu, 22 Mar, 2018 at 7:06 PM
Why do some of people report they see an expired page?
Each link created is unique and can expire in one of two ways. It has reached a click count of 20* The TTL has expired * The click count of ...
Tue, 16 Sep, 2014 at 12:43 PM
PIN Protection
Surveys can be protected by a PIN based on the mobile number. Using the API the PIN can be set independent of the mobile number.  For example, when a ...
Thu, 22 Mar, 2018 at 7:06 PM
Realtime email notifcation
If you require an email to be sent when someone responds to a survey you can sent the email address in the 'Other' setting and enable this setting...
Thu, 27 Aug, 2015 at 2:04 PM
Re-using a logo
If a campaign has a logo you want to re-use you have two options to re-use the logo. 1. Copy the Campaign 2. Download the logo straight from the campaig...
Wed, 19 Aug, 2015 at 4:21 PM
Activity
Viewing a days activity can be found under the Campaigns button on the Campaign page. Click Campaigns and select 'Today's Activity'
Wed, 20 Jan, 2016 at 4:01 PM
Flood Protection
Flood protection prevents a campaign from being sent again to the contact. Open the campaign Viewer and click the 'Other' setting.  The W...
Fri, 19 Feb, 2016 at 11:05 AM