General

Using Custom Contact Variables (CCV) in Surveys/Landing pages
A Custom Contact Variable is set via  API or uploading via the contact manager. Regardless of how a CCV is set how they are used in the Surveys and Landi...
Wed, 16 Mar, 2016 at 1:41 PM
Setting Tags
Sometime campaigns name don't convey all the information you want for a campaign. That's where Tags come in handy.  Setting tags allow you group...
Thu, 28 Apr, 2016 at 11:48 AM
Case Sensitive Error
When viewing a mobile page you may receive an error message: "uh-oh I believe you made a mistake. Did you type the URL? - if so, it's case...
Thu, 28 Apr, 2016 at 11:57 AM
Editing Labels
The YES/NO and YES/NO/MAYBE widgets have labels around their icons that can be edited. Editing is easy.  Simply click the widget to edit  Edit the lab...
Tue, 15 Aug, 2017 at 4:27 PM
Can't scroll / see a function
Sometimes, on low resolution screens, a feature (e.g. nudge/resend) can't be scrolled to. If this happens there is a quick work-around.  You can do...
Thu, 9 Jun, 2016 at 12:40 PM
Sending a Test (SMS)
You can send a test message directly from the dashboard without have a contact or mobile number assigned to a group. The Send a Test is located on t...
Tue, 22 Nov, 2016 at 12:39 PM
How to add a LivePerson chat
Introduction This is a 2 step process. Setting up the LivePerson campaign and then inserting the code into survey/notification.  Step 1 is done on the Liv...
Thu, 17 Aug, 2017 at 12:42 PM
Basic HTML Support
The platform supports basic HTML. Typically basic HTML is used in the message/instructions widgets. Please be very careful in using basic HTML.  Some e...
Tue, 30 Jan, 2018 at 4:20 PM